Could It Be Short Sale Accountability From THE BANK??
Those of us that are in that niche market of Short Sales understand all the issues with these transactions. They are many times twice the work of a normal real estate transaction. Short Sales are time consuming and many times we are waiting, waiting, and waiting for the banks and in some cases their asset management companies to communicate with us. Many times we follow that old military adage of rushing around to do nothing but “Hurry Up and Wait”. So imagine my pleasant surprise to receive the following email:
Dear Homeowner and Agent,
My name is CJ Russell and I have recently taken over Executive Management at AMO formerly UTLS. I just wanted to personally let you know that your file is extremely important to me and I apologize for any delays you may have had in the past regarding your file. My new team and I will work diligently to streamline your process to approval. As part of our enhancements I have changed our phone systems and am including new contact information for your Specialists and Negotiators below. Under new policy it is my goal that all calls are responded to within 2 business days and sooner if time permits. If you are having any problems with your Specialists after reaching out to them with the new numbers please feel free to reach out me directly and I will see to it that your file gets the attention it deserves. Non-responsiveness will not be tolerated as each and every one of your files is equally important.
Look forward to working with you soon and again my apologies for any past issues you may have had. Let’s work together to wrap this process up. Have a great day and let’s APPROVE your short sale.
As those of us that know UTLS is an asset management company setup by Bank of America as a clearing house for their short sales. A few months back UTLS changed to AMO. It was a little frustrating for awhile trying to keep up with emails since the negotiators emails first came out with a Bank of America tag, then UTLS, and now AMO. But as you can see this gentleman is promising CHANGE! Now not to be cynical but especially in an election year this is not the first time we have been promised change. so while hopeful I remain skeptical. BUT HOPEFUL for sure!
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Larry is a Greensboro Residential Broker, Certified Relocation Specialist, luxury homes and farm/land specialist, and certified in Short Sales and Foreclosure homes, SFR, SRES & CHMS who can assist you with the purchase and/or sale of real estate in the Piedmont Triad Area that include but, not limited to Greensboro, Summerfield, Oak Ridge, High Point, and Winston Salem, North Carolina. If you’re relocating to or from any other area of the country, Larry connects you with a member of our national team of relocation specialist in your destination or exit city of choice. The destination service is of no cost to you! As your Personal Concierge Realtor Larry provides customer service that is equal to none. Your complete happiness is our top priority! Larry Story — Total Care Realty, LLC — 336-327-1841 also at http://totalcarerealty.net
IMPORTANT NOTICE
Mortgage Assistance Relief Services Disclosure
FTC effective January 31, 2011
As a seller you may stop doing business with Total Care Realty at any time. You may accept or reject the offer of mortgage assistance we obtain from your lender (or servicer). If you reject the offer, you do not have to pay us. If you accept the offer, our commission will be deducted from the proceeds of the sale their will be no additional fee to you for our services. Total Care Realty, LLC is not associated with the government, and our service is not approved by the government or your lender. Even if you accept this offer and use our service, your lender may not agree to change your loan. If you stop paying your mortgage, you could lose your home and damage your credit rating.
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